Privacy Policy
Heart Works Counselling Services is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how information is collected, used, stored, and protected.
Collection of Personal Information
Personal information may be collected when you:
Book an appointment
Complete intake or consent forms
Communicate by email or phone
Participate in therapy sessions
This information may include your name, contact details, date of birth, health history, and information relevant to providing psychological services.
Use of Information
Your information is collected and used solely for the purpose of providing psychological services, including assessment, treatment, record keeping, billing, and communication related to your care.
Confidentiality
All information shared in therapy is confidential and protected in accordance with the Health Information Act (HIA) of Alberta and professional standards set by the College of Alberta Psychologists.
Confidentiality may only be broken in limited circumstances, including:
Risk of serious harm to yourself or others
Suspected abuse or neglect of a child or vulnerable person
Court orders or legal requirements
Professional consultation or supervision, without identifying information whenever possible
Storage and Security
Records are stored securely in accordance with legal and ethical requirements. Electronic records are protected using secure, encrypted systems. Paper records, if used, are stored in locked files.
Access to Information
You have the right to request access to your personal information and to request corrections if necessary, subject to legal limitations.
Questions or Concerns
If you have questions about privacy practices, please contact Heart Works Counselling Services directly.