Billing & Insurance
Clear, transparent information so you can focus on your care.
Understanding payment and insurance shouldn’t add stress to the therapy process. The information below is meant to help you know what to expect and answer common questions about billing.
Session Fees & Payment
Payment is due at the time of your session unless otherwise arranged. Receipts are provided after each appointment and can be submitted to your insurance provider if needed.
The fee for service is $235 for a 60 minute session
The current fee schedule is recommended by the Psychologists' Association of Alberta and can be found here
Direct Billing Providers
Heart Works Counselling Services offers direct billing for the following extended health insurance plans as a convenience to our clients:
[Blue Cross, GreenShield, Physician and Family Support Program, Sunlife, Telus Health eClaims which includes Canada Life, Manulife, Desjardins, among others]
Please note that direct billing availability depends on your individual insurance plan. Coverage amounts, co-payments, and session limits vary by provider and policy.
If a claim is denied or only partially reimbursed, the client remains responsible for any outstanding balance.
Insurance Coverage
Most extended health insurance plans cover services provided by a Registered Psychologist. It is your responsibility to confirm:
Coverage eligibility
Annual limits
Required documentation
Any co-payments or deductibles
If you’re unsure whether your plan covers psychological services, your insurance provider can help clarify.
Receipts & Documentation
Detailed receipts are provided for all sessions and include the information typically required for insurance reimbursement. Additional documentation may be provided upon request, where appropriate.
Questions About Billing?
If you have questions about fees, insurance, or direct billing, you’re welcome to reach out before booking. The goal is to make the process as straightforward and stress-free as possible.